Modernising Engagement Reporting for a Government Health Agency

Zeaware Consulting Services collaborated with a partner-led modernisation program to deliver critical reporting and visualisation capabilities for a government health agency overseeing the engagement process in healthcare facilities. The project streamlined manual workflows and introduced real-time insight into engagement activities.

✓ Customer Challenge

• A government health agency aimed to modernise the management of engagement processes across healthcare facilities.
• Manual processes caused inefficiencies and suboptimal outcomes for both participants and providers.
• There was limited visibility and inadequate reporting capabilities.
• A partner managed application modernisation, while ZCS was engaged to focus on dashboards and reporting.

✓ Solution

• ZCS worked alongside the partner and agency during ideation and design to define reporting needs.
• Developed dashboards tailored to key performance and operational metrics.
• Delivered the first phase of real-time dashboards as part of the initial implementation.

✓ Outcome

• Design and implementation were completed on time and under budget.
• The dashboards offered immediate value and actionable insights into the engagement process.
• User acceptance testing required only minor adjustments, confirming strong alignment with requirements.
• The solution established a scalable foundation for future reporting enhancements.